FAQ

From time to time, obstacles arise that prevent us from becoming the individual, partner, parent or friend that we strive to be. The practitioners at Chinwag are here to help you manage these obstacles. We are committed to assisting you to know your goals and will work with you to identify the pathways to assist you understand yourself better and manage your difficulties. Our practitioner team consists of dedicated, highly experienced individuals who treat a wide range of concerns – whatever your needs, we are here to help.

At Chinwag, our intake team are available to answer any queries you may have, and take the time to understand your needs so we can match you with the practitioner best suited to you.

Some individuals seek help from a Chinwag practitioner after feeling that therapy with previous practitioners has been unfulfilling or even unsuccessful. For others who have not sought help yet, they contact Chinwag when they feel they can no longer cope on their own.

We are available to help you manage and resolve a wide range of concerns, some of which include:

  • Depression
  • Anxiety
  • Relationships
  • Stress
  • Eating disorders
  • OCD
  • Anger management
  • Addiction
  • Life transition
  • Academic or work performance
  • Learning difficulties
  • Fertility difficulties
  • Weight management

It is not uncommon for people to feel their concerns ‘aren’t bad enough’ to warrant seeing a psychologist, or that they will feel ready to see a psychologist ‘if things get any worse’. If you are considering seeing a psychologist, it is important to understand that psychological services are not solely for people struggling with serious mental health concerns. In fact, some individuals feel that most aspects of their life are under control or even thriving, but require an outlet or means of improving in certain areas – for example, in their work performance, relationships, or stress management.

Therapy can help individuals tackle any emotional barriers that may be preventing them from functioning at their best. Many individuals find that therapy can be utilised to increase positive emotions and skills (e.g. forgiveness or compassion) as a means of ongoing self-growth. Therefore, even if you do not feel anything is seriously wrong, seeking advice from a psychologist is a chance to improve your mental health and wellbeing.

Contact us now for a discussion: our intake team is focused on taking the time to firstly answer any queries you may have, and then help you decide which practitioner is best suited to your needs.

A telehealth appointment may be needed due to availability to see a psychologist in your area, when there’s no psychologist located locally, the psychologist does not specialise in the area you’re needing help with.

Your appointment can be via telephone or via video conference, however in order to be eligible for a Medicare rebate, the appointment can only be conducted via video conference.

If you are connecting via video to our practitioners, our team will assist you with a test appointment prior to your first appointment with the practitioner, this way you know how the system works and we can address an concerns you have.

Your patient can phone 1300 CHINWAG to make an appointment.

GPs can also phone our team to discuss individual patient needs. We are available 8am to 7pm AEST Monday to Friday, and 9am to 5pm AEST Saturday.

GPs should send the patient’s referral and mental health treatment plan via fax number (03) 8768 3880

Medicare provides those who live in Modified Monash Models 4-7 to obtain a Medicare rebate when they are referred to Chinwag via a Mental Health Care Plan from a General Practitioner.

Chinwag services all Australians, and if you do not live in the Modified Monash Models 4-7, you can access the service and pay a fee which does not attract a Medicare rebate.

Our intake team will let you know of which clinicians offer concession prices and also will help provide affordable bookings to patients who need help due to financial difficulty.

Please follow the link http://www.doctorconnect.gov.au/internet/otd/publishing.nsf/Content/MMM_locator and locate in the centre where we ask you to type your postcode, provide your postcode and click search to see your eligibility to obtain Medicare rebates according to which Modified Monash Model region you live in.

A mental health care plan is a plan for people with a mental health concern. If you have mental health issues, your doctor can write out this plan. The plan identifies what type of health care you need, and details what you and your doctor have agreed you are aiming to achieve. It may refer you to mental health provider, such as a psychologist.

For those in eligible areas Medicare will subsidise up to 10 sessions per year to see a psychologist via Chinwag.

You are entitled to 7 Chinwag telehealth appointments per calendar year with a need to see your treating Chinwag professional face to face within your first 4 sessions. You are able to see a Chinwag psychologist without a Mental Health Care Plan as often or as many times as you and your treating Chinwag psychologist see’s necessary.

No, you do not need a Mental Health Care Plan to access our Chinwag services although you will not be able to obtain Medicare rebates for your consultations. To some of our clients this is a preferable method as it alleviates the need to visit a GP to obtain a Mental Health Care Plan.

We can customise Chinwag for organisations to help service employees and offer telehealth critical incident response through video conference as well as group debriefs, this is only a very small amount of options available through our portfolio. Chinwag also can help with management workshops, preventative workshops for employees to develop mental health coping mechanisms as well as deliver sleep workshops

Chinwag can become an important mechanism within your school giving students the opportunity to utilise Chinwag services within a confidential room within your school or within the student’s home to help with any personal or school related issues.

No, you are able to utilise Chinwag for a range of psychological services without the need of visiting a GP although you will not be able to obtain Medicare rebates on your consultations.

For those living in eligible areas a total of 10 sessions can be subsidised through Medicare with a valid Mental Health Care Plan and referral.

Chinwag does not provide an interpreter service, however we do have practitioners who are able to consult in a wide variety of languages. Please check with our team about the current languages available.

Currently we do not offer group sessions through Chinwag.

If you are a practitioner wanting to deliver services via video conferencing, we would love to hear from you. Please contact our team on 1300 244 692

There is no limitation to what you are able to see a Chinwag practitioner about.

Please visit the Why are you here page of the web site to see some of the things we regularly assist with.